Privacy Policy

Last updated: 11 October 2026

1. Who We Are

LumaSol Limited (“LumaSol”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

We are the data controller responsible for the personal information collected through our website and in connection with our products and services.

Company name: LumaSol Limited
Company number: 17476215
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Website: www.lumasol.co.uk
Email: enquiries@lumasol.co.uk
Telephone: 0800 321 3333

2. Personal Information We Collect

We may collect and process the following information when you contact us, request a quotation, use our website or engage our services:

  • Your name and contact details, including email address, telephone number and address.

  • Property details and information relevant to your enquiry or installation.

  • Details of the products or services you are interested in.

  • Information contained in messages, emails, photographs or other information you provide to us.

  • Quotation, order, payment and service records where applicable.

  • Technical information about your use of our website, such as your IP address, browser type and information collected through cookies or similar technologies, where applicable.

Please do not send us personal information that is not needed for your enquiry.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and provide quotations.

  • Assess your requirements and recommend suitable window film products or services.

  • Arrange surveys, installations, deliveries and appointments.

  • Manage orders, payments, customer communications and after-sales support.

  • Administer guarantees and handle complaints.

  • Maintain our business records and meet legal or regulatory obligations.

  • Operate, maintain and improve our website and services.

  • Protect our business against fraud, misuse and security risks.

  • Send marketing communications where we are legally permitted to do so.

We will only use your information where we have a lawful basis for doing so.

4. Our Lawful Basis for Processing

Under UK data protection law, we rely on one or more of the following lawful bases, depending on the circumstances:

Taking steps before entering into a contract or performing a contract: To respond to your request for a quotation, arrange services, fulfil an order or manage our agreement with you.

Legitimate interests: To manage and develop our business, respond to relevant enquiries, maintain customer records, improve our services and protect our operations, provided your rights do not override those interests.

Legal obligation: To comply with applicable laws, including accounting, tax and regulatory requirements.

Consent: Where consent is required, for example for certain cookies or electronic marketing communications. You can withdraw your consent at any time.

5. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business or provide our services. These may include:

  • Website hosting and website service providers, including Squarespace where applicable.

  • Email, communications and business administration providers.

  • Payment providers, banks and accounting services where relevant.

  • Installation partners, subcontractors or suppliers involved in your project.

  • Professional advisers, insurers or legal representatives where necessary.

  • Government bodies, regulators or law enforcement agencies where we are legally required to do so.

We only share information where reasonably necessary and expect relevant service providers to handle it securely and in accordance with applicable data protection requirements.

6. International Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure that appropriate safeguards are in place.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to respond to enquiries, provide services, manage guarantees, resolve disputes and meet legal obligations.

Retention periods may vary depending on the type of information and our reasons for holding it. When information is no longer required, we will securely delete it or anonymise it where appropriate.

8. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request the deletion of your personal information.

  • Ask us to restrict how we use your information.

  • Object to certain types of processing, including direct marketing.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where we rely on consent.

  • Complain to the UK Information Commissioner's Office (ICO).

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contact us at enquiries@lumasol.co.uk.

You also have the right to complain to the Information Commissioner's Office at www.ico.org.uk if you believe your personal information has been handled unlawfully.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site and improve the user experience.

Some cookies may be essential for the website to function. Other cookies, including certain analytics or advertising cookies, may require your consent before they are placed on your device.

You can manage cookies through the cookie settings provided on our website, where available, and through your browser settings. Blocking certain cookies may affect website functionality.

The cookies and analytics tools used will depend on the services enabled on our website.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

Any updates will be published on this page, with the revised date shown at the top.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

LumaSol Limited
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: enquiries@lumasol.co.uk
Telephone: 0800 321 3333
Website: www.lumasol.co.uk